Return & Exchanges Policy

Thank you for choosing Cardenche. Your satisfaction is our priority, and we want every purchase to feel seamless. Please find our return & exchanges policy outlined below:

Pre-Order items and on sale items are non-refundable.

We accept exchanges and returns within 14 days of the delivery date.

To begin the process, please contact us at hello@cardenche.pe with your order number, the item you wish to exchange or return, and the reason for your request.

Once your return is received and inspected, we will send you an email to notify you that we have approved your returned item for an exchange, credit note or refund.

General Conditions:

  • Items must be returned in the same condition as received: unworn, with original tags attached, and in their original packaging.

  • Proof of purchase is required to process any exchange or return.

  • If the item has a defect, we will gladly replace it after inspection at our offices.

  • Please note that shipping and handling fees are non-refundable.

  • Important: This policy applies only to refunds for returns. For orders equal to or above $300, a fee of $5 USD (Lima) or $8 USD (outside Lima) will be deducted from your refund to cover shipping costs. For international orders equal to or above $400, a fee of $40 USD (USA) or $50 USD (rest of the world) will be deducted from your refund to cover shipping expenses.

  • We reserve the right to deny credits if the returned merchandise does not meet our policy requirements.

Exchanges & Returns by Location

  • Lima, Peru: You may coordinate the drop-off of your item directly at our office.

  • Rest of Peru (outside Lima): Customers are responsible for shipping the item back to our office.

  • International Orders: Customers are responsible for all shipping costs related to exchanges or returns.

Refunds

Yes, we do offer refunds. Once your return has been approved, we will process the refund using the same payment method you used for your purchase. Refunds are issued as soon as we receive the returned item, but please note it may take up to 15 business days to appear in your account, depending on your bank’s processing times.

For full details, please review our Returns & Refunds Policy. If you have any questions, feel free to contact us at hello@cardenche.pe — we’ll be happy to assist you.

Remember, we accept exchanges and returns within 14 days of the delivery date.

To start an exchange or return, please email us at hello@cardenche.pe with your order number, the item you wish to return or exchange, and the reason for your request.